Have a question?
Please contact The Dharma Door at email@example.com if you can’t find what you are after below.
How much will my order cost to send?
For all online retail purchases over €100 we offer Free Shipping within the European Union. For purchases under this amount, shipping costs will be displayed at the Checkout. Unfortunately due to the expensive nature of shipping to islands, we are unable to offer the Free Shipping for customers within Greece, Cyprus and Malta - but don't worry, we have great rates for shipping and you can see these costs at the Checkout. Retail orders are delivered within Europe via UPS (Carbon Neutral), GLS or Postnord. These rates do not apply to wholesale or trade orders.
Delivery costs for wholesale and trade orders are calculated according to the size and weight of your order. This charge will be included in your invoice.
For other locations outside the EU, UK and EEC
If you are located outside these areas, please contact The Dharma Door.
How long will it take to despatch and deliver my order?
Your order will be despatched from our warehouse in Aarhus, Denmark. We aim to despatch all available stock within 48 hours on business days. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Public holidays and busy shopping periods may affect despatch and delivery times. Once your order has been dispatched, you will receive email confirmation.
Items may be occasionally temporarily out-of-stock or back-ordered. For any out of stock items a ‘Pre-Order’ message will be posted on the website with the relevant product and expected shipping date. Any delivery delay will be communicated to you at such time as we are notified from our producers. Should any other unforeseen delay occur, we will make every effort to notify you in advance of delivery.
Does The Dharma Door deliver to multiple addresses?
We ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.
Can I change my shipping address after my order has been despatched?
We are unable to redirect orders once your items have been dispatched, however we can change your address before your order has been dispatched.
Can I add items to an existing order?
Be quick and contact us and we'll do our best to help you.
What if I require my order urgently?
Please make a note when you place your order, or contact us within 12 hours if you require your order urgently, and we will endeavour to prioritise it.
Can I return a product?
We guarantee the products you purchase from The Dharma Door will be of high quality and will reach you in good condition. If you receive damaged or faulty goods, please contact us with a photo of the product and details regarding the fault. Where the item is determined to be damaged or faulty, The Dharma Door will cover the costs of postage or collection. However, please note that we do not accept returns for a change of mind. Please check the sizing of the products closely on the product pages - The Dharma Door retains the right to deduct shipping costs for returned items.
Do I have to return my items in their original packaging?
Ideally, yes. Items should be returned in their original packaging to make sure they are protected in transit.
What method should I use for returns?
We recommend that items are returned to us via courier to make sure they are protected and insured during transit. However, you may return the goods by any secure means, and we request that you contact us at firstname.lastname@example.org in relation to such returns. Please note that we may not accept liability for goods that are not returned via courier.
What happens if I return my item late?
Items should be returned within 14 days of receiving your order. Returns outside this timeframe may be accepted at the discretion of The Dharma Door.
How will I be refunded?
Your refund will either be credited to the original purchaser's credit card, or be returned to your Paypal account. We will exclude the cost of return (with the exception of faulty items); we deduct this to cover the cost of return delivery. Please note, due to the varying processing times of individual issuers, card refunds may take up to 7 days to appear in your account.
How do you classify faulty goods?
Goods are classified as faulty if they are received damaged, or where a manufacturing fault becomes apparent within 4 weeks of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. If you would like to exchange a faulty item, we can only replace it for the same product, subject to availability. Please refer to our Care Instructions for the best way to look after your product.